How Copay Health AI fits in
Copay Health AI is a payment engagement layer that connects to your existing scheduling, billing and EHR tools. It does not replace your PM or EMR system— it works alongside them.
- Ingests schedules, balances and payment status from your source systems.
- Uses Navi AI to design and run patient financial journeys.
- Sends outreach through SMS, email and digital wallet links.
- Returns status and outcomes back to billing and finance teams.
High-level architecture
- Connects with PM/EHR via APIs, batch files or integration partners.
- Isolates payment data from clinical data wherever possible.
- Works with your existing processors and merchant accounts.
- Supports modular rollout by module, site or service line.
Your team stays in control of data flows, guardrails and what gets piloted where.
Inside Copay Health AI
The platform is built as a set of services that can be activated together or independently as your needs grow.
Data & integration
Connects to schedules, balances, estimates and payments through secure APIs, integration partners or batch processes.
Navi AI engine
Scores accounts, chooses journeys and recommends timing, channels and options for each patient.
Engagement layer
Delivers messages in English and Spanish via SMS and email, with links into wallet-friendly payment experiences.