Bad-debt and recovery impact
Recovery Module is about improving what happens in the last stretch of the revenue cycle. These targets reflect what organizations aim for as they tune recovery strategies.
10–20% reduction in bad debt
More patients resolve aging balances before they reach write-off.
15–30% more recovered on aging accounts
AI highlights accounts that are still likely to respond to digital outreach.
Fewer accounts sent to collections
Offer AI-driven payment plans and wallets before involving third-party agencies.
Stronger patient trust
Respectful outreach and clear language signal that you value the relationship.
A different tone for a different moment
Not every account should go to collections. Recovery Module combines aging, history and risk to focus on accounts where digital outreach and options can still make a difference.
- Ingests aging buckets, balances and prior outreach activity.
- Scores accounts for “saveability” in collaboration with your teams.
- Designs gentle, options-focused messages with AI-driven payment plans.
- Provides clear opt-out and support paths when patients need help.
- Surfaces which accounts should move to other workflows, including collections.
You stay in control of the rules
Recovery Module respects your organization’s policies, regulator expectations and contractual obligations while offering a more modern path to resolution.
Custom guardrails
Define which accounts are eligible, messaging tone and escalation thresholds.
Audit-ready
Maintain visibility into what outreach was sent, when and to whom.
Aligns with compliance
Work with legal, compliance and finance to tune the strategy safely.