ASC-tuned financial engagement.
Use Copay Health AI to connect pre-op readiness, out-of-pocket exposure and AI-driven payment journeys for patients and families across pre-visit, post-visit and recovery.
Surgery needs both readiness and reliability.
Day-of cancellations, surprise bills and manual phone workflows strain ASC capacity and staff. Copay Health AI prepares patients clinically and financially, so procedure days run on time and with fewer surprises.
- Fewer day-of cancellations tied to cost confusion.
- More patients financially cleared before procedure day.
- Fewer inbound calls about estimates and payment options.
Pre-visit, Post-visit and Recovery for surgery
All three Copay Health AI modules work together to support ASC and procedural workflows — from scheduling and prior authorization to post-op collections and aging balances.
Pre-visit Module
Estimate patient responsibility for scheduled procedures, share digital wallet links and confirm financial clearance before the day of surgery.
- AI-estimated copays and deductibles based on procedure, site and coverage.
- SMS/email journeys that pair pre-op instructions with payment expectations.
- Reduced day-of cancellations and schedule disruptions.
Post-visit Module
Resolve surgical balances faster with AI-selected outreach and wallet-friendly payment options, without overwhelming ASC business office and central billing teams.
- Right-time nudges after coding, billing and claim adjudication.
- Apple Pay, Google Pay and AI-driven payment plans for higher-cost procedures.
- Reduced calls about “how much do I still owe?”.
Recovery Module
Focus on aging ASC balances that can still be resolved before bad debt, with respectful AI outreach that protects surgeon and facility relationships.
- Segments aging balances by procedure type, payer mix and risk.
- Offers share links so family members can support payments.
- Helps avoid sending resolvable balances to collections.
What surgery leaders can expect
Outcomes will vary by organization, but ambulatory surgery programs typically see measurable improvements in schedule stability, pre-op collections and patient experience.
Fewer day-of cancellations
10–25% reduction in day-of and late cancellations tied to financial readiness.
Stronger pre-op collections
15–30% more collected before or on the day of surgery for patient responsibility.
Fewer billing calls
25–40% fewer calls into ASC and central billing about estimates and payment plans.
Faster balance closure
Faster resolution of surgical balances compared to statement-only workflows.
Support schedulers, pre-op nurses and revenue teams
Copay Health AI is designed to complement your existing scheduling, EMR and revenue cycle tools — not replace them. ASC and procedural teams get fewer financial surprises and clearer next steps.
Scheduling and pre-op
Spend less time chasing patients for readiness and more time keeping OR and procedure blocks optimized.
Business office & billing
Handle fewer inbound calls while offering a modern digital wallet experience for surgical balances.
Service-line and ASC leaders
Use journey and payment data to understand cancellation patterns and financial performance by procedure type.
Explore Copay Health AI for ambulatory surgery
Walk through example journeys for common surgical procedures, and see how Copay Health AI can reduce day-of cancellations and improve collections for your ASC and procedural programs.