For revenue cycle and billing teams
Copay Health AI is built to remove friction from the day-to-day work of billing teams, not add more portals to monitor.
- Fewer inbound “what do I owe?” calls.
- Fewer manual outbound calls to chase balances.
- Clearer visibility into which patients are ready to pay.
Day-in-the-life improvements
Front-desk staff see who has paid or selected a plan before the visit. Billing teams see which balances are in an active AI journey and which need manual work.
Leaders get a clearer view into:
- Collections performance by module and site.
- Time-to-pay and no-show improvements.
- Where staffing effort is being spent.
What billing teams notice first
Different teams feel the impact in different ways. Pre-visit, post-visit, recovery and oncology modules each support specific workflow pain points.
Pre-visit Module
Front-desk staff spend less time explaining estimates and more time checking patients in.
Post-visit Module
Billing teams see more balances resolved through digital journeys with fewer touches.
Recovery Module
Leaders have clearer separation between “still salvageable” and “ready for collections” accounts.
Oncopay - Oncology Platform
Oncology service lines see better coordination between financial navigation and billing teams.