Pharmacy-tuned financial engagement.
Use Copay Health AI to connect prescription readiness, out-of-pocket exposure, benefit checks and AI-driven financial journeys for patients and caregivers across pre-visit, post-visit and recovery.
Pharmacy needs both readiness and affordability.
Abandonment at the counter, high-cost therapies and constant questions about copays and prior authorizations strain pharmacy teams and patients. Copay Health AI prepares patients financially and clarifies options so therapy can start sooner.
- Higher fill rates for new and refill prescriptions.
- Fewer abandoned high-cost and specialty therapies.
- Fewer inbound calls about “how much will this cost?”.
Pre-visit, Post-visit and Recovery for pharmacy
All three Copay Health AI modules work together to support pharmacy workflows — from benefit checks and prior authorization to pickup, delivery and aging balances.
Pre-visit Module
Estimate patient responsibility before pickup or delivery, share digital wallet links and reduce “sticker shock” that leads to unfilled prescriptions.
- AI-estimated copays and coinsurance from benefit and formulary data.
- SMS/email journeys that set expectations before the prescription is ready.
- Lower non-fill and abandonment rates at the counter.
Post-visit Module
Resolve balances and support adherence with AI-selected outreach and wallet-friendly payment options, without overwhelming your pharmacy or hub call center.
- Right-time nudges after pickup, shipment or refill reminders.
- Apple Pay, Google Pay and AI-driven payment plans for high-cost therapies.
- Reduced calls about remaining balances and affordability options.
Recovery Module
Focus on aging pharmacy balances that can still be resolved before write-off, with respectful AI outreach that protects long-term patient relationships.
- Segments aging balances by therapy type, payer mix and risk.
- Offers share links so caregivers or family can support payments.
- Helps avoid sending resolvable balances to collections.
What pharmacy leaders can expect
Outcomes will vary by organization, but pharmacies typically see measurable improvements in fill rates, therapy start times and financial performance.
Fewer abandoned prescriptions
20–40% reduction in non-fill and abandonment when costs are clear before pickup.
Faster therapy start
Therapy starting 2–5 days sooner when benefit checks, payment and expectations are aligned.
Fewer billing calls
30–50% fewer pharmacy and hub calls about “how much will this cost?” and “what do I owe?”.
Better specialty collections
25–40% improvement in captured patient responsibility for high-cost and specialty therapies.
Support pharmacists, technicians and hub teams
Copay Health AI is designed to complement your existing pharmacy systems, benefit checks and hub services — not replace them. Pharmacy teams get fewer surprises and clearer financial next steps.
Pharmacy counters
Spend less time explaining costs at pickup and more time focused on safety and counseling.
Specialty and hub teams
Coordinate complex therapies with clearer financial readiness and fewer abandoned starts.
Pharmacy leadership
Use journey and payment data to understand fill rates, abandonment and financial trends across sites.
Explore Copay Health AI for pharmacy
Walk through example journeys for retail, outpatient and specialty therapies, and see how Copay Health AI can reduce abandonment and improve collections for your pharmacy programs.