Impact you can see quickly
Clinics piloting pre-visit AI often start with a few locations and expand as results appear.
30–45% fewer no-shows
Patients who confirm and pay ahead of time are less likely to cancel or miss visits.
20–35% more copays pre-visit
Digital wallets and AI-driven payment plans bring more payments in before check-in.
25–40% fewer day-of billing calls
Clear estimates reduce last-minute “what do I owe?” calls.
Happier front-desk teams
Less time spent chasing payments and explaining estimates at the check-in window.
From schedule to payment in a few steps
Navi AI reads schedules and responsibility estimates, then designs the right journey for each patient, including language, timing and whether to offer AI-driven payment plans.
- Pulls schedule, patient contact details and estimated responsibility.
- Chooses timing and channel — SMS, email or both.
- Offers pay-in-full, digital wallet options and AI-driven payment plans.
- Captures payment securely without logins or apps.
- Posts status so staff see who is ready for the visit.
Start with one service line
Many organizations begin by activating pre-visit AI for a single clinic, modality or oncology program, then roll out to the rest of the enterprise.
Target high-no-show clinics
Focus first on locations with the most day-of cancellations or late arrivals.
Align with scheduling rules
Respect existing reschedule and cancellation windows while nudging payment.
Measure and expand
Track no-show rates, pre-visit collections and staff feedback before expanding.