Imaging-tuned financial engagement.
Use Copay Health AI to connect imaging orders, pre-authorization status and out-of-pocket exposure with AI-driven payment journeys for patients and caregivers across pre-visit, post-visit and recovery.
Imaging needs both readiness and relief.
No-shows, day-of cancellations, pre-auth delays and confused billing calls slow down imaging throughput. Copay Health AI prepares patients financially and keeps them informed, so your teams can focus on access, scheduling and scan quality.
- 20–35% fewer MRI/CT no-shows.
- More patients financially ready before the scan.
- Fewer inbound billing and scheduling calls.
Pre-visit, Post-visit and Recovery for imaging
All three Copay Health AI modules work together to support imaging operations — from order entry, scheduling and pre-authorization to post-visit collections and aging balances.
Pre-visit Module
Estimate patient responsibility for MRI, CT and other studies based on the order and insurance details, share digital wallet links, and confirm financial readiness before the patient arrives.
- AI-estimated copays and deductibles based on modality, site and insurance plan.
- SMS/email journeys that confirm appointment time, prep instructions and financial readiness.
- Lower no-shows and day-of cancellations.
Post-visit Module
Resolve imaging balances faster with AI-selected outreach and wallet-friendly payment options, without overloading your central billing office or radiology business team.
- Right-time nudges after the scan is completed and the claim has been processed.
- Apple Pay, Google Pay and AI-driven payment plans.
- Reduced inbound calls about “how much do I owe?”.
Recovery Module
Focus on aging imaging balances that can still be resolved before bad debt, with respectful AI outreach that protects relationships.
- Segments aging imaging balances and journeys by risk, modality and site.
- Offers simple share links to invite family/caregivers.
- Helps avoid sending resolvable balances to collections.
What imaging leaders can expect
Outcomes will vary by organization, but imaging centers typically see measurable improvements in access, collections and staff experience.
Fewer no-shows
20–35% reduction in MRI/CT no-shows when payment expectations are set before the visit.
More pre-visit payments
15–25% more pre-visit collections versus statement-led workflows.
Fewer billing calls
30–45% fewer imaging billing calls as patients self-serve through Copay Health AI journeys.
Faster balance closure
Up to 50% faster resolution of imaging balances versus traditional statements alone.
Support schedulers, technologists and billing teams
Copay Health AI is designed to complement your existing RIS, EMR and scheduling tools — not replace them. Imaging teams get fewer surprises and a clearer view of who is financially ready.
Scheduling teams
Spend less time chasing patients and more time keeping the imaging schedule optimized.
Front desk & billing
Handle fewer inbound calls while giving patients a modern digital wallet experience.
Service-line leaders
Use journey and payment data to understand throughput, cancellation patterns and financial performance across imaging sites and modalities.
Explore Copay Health AI for imaging centers
Walk through example journeys for MRI, CT and X-ray appointments, and see how Copay Health AI can reduce no-shows and improve collections for your imaging program.