Infusion-tuned financial engagement.
Use Copay Health AI to connect regimen plans, benefit checks, out-of-pocket exposure and AI-driven payment journeys for patients and caregivers across pre-visit, post-visit and recovery.
Infusion needs both certainty and support.
High-cost therapies, complex benefit designs and multi-visit regimens make affordability difficult for patients and staff. Copay Health AI prepares patients financially and clarifies options so therapy can start and continue on schedule.
- More patients starting therapy on time.
- Fewer delays tied to financial clearance.
- Fewer inbound calls about “how will we afford this?”.
Pre-visit, Post-visit and Recovery for infusion
All three Copay Health AI modules work together to support infusion workflows — from regimen planning and benefit checks to recurring visit collections and aging balances.
Pre-visit Module
Estimate patient responsibility across the infusion regimen, share digital wallet links and confirm financial readiness before therapy starts.
- AI-estimated copays and out-of-pocket for planned infusion cycles.
- SMS/email journeys that explain timing, costs and options up front.
- Reduced delays starting therapy due to unclear financial expectations.
Post-visit Module
Resolve balances and support adherence with AI-selected outreach and wallet-friendly payment options across recurring infusion visits.
- Right-time nudges after each visit and after claims are processed.
- Apple Pay, Google Pay and AI-driven payment plans for high-cost biologics.
- Reduced calls about remaining balances across the regimen.
Recovery Module
Focus on aging infusion balances that can still be resolved before bad debt, with respectful AI outreach that protects clinical and financial relationships.
- Segments aging balances by regimen, payer mix and adherence risk.
- Offers share links so caregivers and family can support payments.
- Helps avoid sending resolvable balances to collections.
What infusion leaders can expect
Outcomes will vary by organization, but infusion programs typically see measurable improvements in time-to-therapy start, regimen completion and financial performance.
Fewer therapy delays
Therapy starting 2–7 days sooner when financial clearance is paired with benefit and regimen planning.
Better regimen completion
Higher completion rates for multi-visit regimens when costs and options are clear from the start.
Fewer billing calls
25–45% fewer calls about balances and affordability across the course of therapy.
Stronger collections
Improved captured patient responsibility for high-cost infusion therapies versus statement-only workflows.
Support nurses, financial counselors and pharmacy
Copay Health AI is designed to complement your existing EMR, infusion and hub systems — not replace them. Infusion teams get fewer financial surprises and clearer next steps for each regimen.
Infusion nurses
Spend more time on clinical care and safety, with fewer last-minute cancellations tied to cost.
Financial counselors
Coordinate assistance, payment options and expectations with AI journeys supporting the conversation.
Pharmacy and leaders
Use journey and payment data to understand therapy start, abandonment and financial trends.
Explore Copay Health AI for infusion
Walk through example journeys for high-cost infusion therapies, and see how Copay Health AI can reduce delays and improve collections for your infusion programs.